The website accessible at www.hotel-ce.com (hereinafter referred to as the "Site") is published by Hôtel Courcelles Etoile, a company incorporated under French law, registered in the Paris Trade and Companies Register under number Paris B 316 430 875; VAT number FR 03316430875, with share capital of €48,544.00 and registered office at 184 Rue de Courcelles - 75017 - Paris; telephone number +33 1 47 63 65 30 (hereinafter referred to as "Hôtel Courcelles Etoile").
Official website: www.agencewebcom.com
INTELLECTUAL PROPERTY RIGHTS
The Site as a whole, as well as each of its components (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the French Intellectual Property Code and by any other applicable international legislation.
Hôtel Courcelles Etoile is the only party entitled (directly or through licences or authorisations) to use the elements making up the Site, the domain names, trademarks, models, etc., as well as the images and editorial content reproduced on the Site.
The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or dissemination for purposes other than consultation and use of the Site on a personal and private basis by the Internet user for non-commercial purposes is strictly prohibited. Violation of these provisions exposes its author to the penalties provided for both by the Intellectual Property Code, in particular for infringement of copyright and trademark rights, and by the Civil Code in terms of civil liability.
The creation of any hypertext link to any of the web pages or elements making up the Site is prohibited without the prior written authorisation of Hôtel Courcelles Etoile, which authorisation may be revoked at any time. Any content, web site or other with a hypertext link leading to the Site or to any of its components are not under the control of Hôtel Courcelles Etoile and the latter therefore declines any responsibility (in particular, editorial) concerning access to these sites and their content.
In the event that a user or visitor wishes to set up a hyperlink to the Site, they should send an email to the Site to request that a hyperlink be set up. Hôtel Courcelles Etoile reserves the right to accept or refuse a hyperlink without having to justify its decision.
Photo & Cinemagraph: © Erwan Friquet
Hôtel Courcelles Etoile makes every effort to ensure to the best of its ability that the information published on the Site is accurate and up to date. Hôtel Courcelles Etoile reserves the right to modify the content of the Site at any time and without prior notice.
The Site provides links to other websites or other resources available on the Internet. Hôtel Courcelles Etoile has no means of controlling these external sites available on the Internet. Hôtel Courcelles Etoile is not responsible for the availability of such external sites and sources, nor does it guarantee them. It cannot be held responsible for any damage, of any nature whatsoever, resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with such use are fully incumbent on the Internet user, who must comply with their conditions of use.
AVAILABILITY OF THE SITE
Hôtel Courcelles Etoile makes every effort to keep the Site permanently accessible, but is under no obligation to do so. Hôtel Courcelles Etoile may therefore interrupt access to the Site, in particular for maintenance or updating purposes, or for any other reason, in particular technical or editorial, without prior notice or information to Internet users, without Hôtel Courcelles Etoile being held responsible for the consequences of such interruptions, either to Internet users or to any third party.
Moreover, Hôtel Courcelles Etoile shall not be held responsible if Internet users are unable to access all or part of the Site due to any technical fault or problem, in particular but not limited to :
- Internet network failure and/or congestion,
- failure of Internet service providers,
- human or electrical error,
- any malicious intervention,
- any software or hardware malfunction,
- force majeure.
All Hôtel Courcelles Etoile activities and information are presented on our website.
Hôtel Courcelles Etoile makes every effort to provide the most accurate information possible. The photographs appearing on the Site are not contractual.
CANCELLATION OR MODIFICATION OF A RESERVATION FOR A SERVICE
For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be provided on a specific date or for a specific period.
For each Service reservation, the Special Terms and Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with a prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.
Where permitted by the Special Conditions:
- Reservations for a Service may be cancelled directly on the Site via the "Modify or cancel a reservation" section;
- Reservations for a Service may be modified directly on the Site via the "Modify or cancel a reservation" section, or directly with the Establishment, whose telephone and other contact details are specified on the confirmation of the reservation sent by e-mail.
If a Service is interrupted due to the Customer's fault, the full agreed price will be collected. In the case of a reservation with prepayment before the stay, no refund will be granted.
The Customer must leave the Establishment's room before the time indicated by the Establishment. Failure to do so will result in the Customer being charged for an additional night's stay.
The Client is informed by Hôtel Courcelles Etoile of the possibility of having recourse, in the event of a dispute relating to the present General Terms and Conditions, to a conventional mediation procedure or to any other alternative dispute resolution method, under the conditions set out in Title I of Book VI of the French Consumer Code.
If you do not receive a conclusive reply within 60 days of submitting your complaint to the Hôtel Courcelles Etoile management, you may refer the matter to the mediator using the contact details below or on their website. You can also find out how to make a complaint there.
Telephone: +33(0)1 89 47 00 14
Address: 14 Rue Saint Jean 75017 Paris
SIRET: N°831 213 871 00013
Legal status: Association Déclarée
- Details of how to contact the Mediation officer are available by clicking on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php)
- The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.cm2c.net/declarer-un-litige.php)
Hôtel Courcelles Etoile also informs the Customer of the existence of a European platform for Online Dispute Resolution ("ODR") to which the Customer may have recourse. The Customer can access this platform via the following link: https://ec.europa.eu/consumers/odr/.
These Site terms and conditions are governed by French law and any dispute or litigation that may arise from the interpretation or performance thereof shall fall within the exclusive jurisdiction of the courts having jurisdiction over the company's registered office. The reference language for the settlement of any disputes shall be French.
DO NOT CALL LIST
In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone may, free of charge, register on a telephone prospecting opposition list. This list can be accessed via the following website Bloctel.